Telstra is Australia's market leader in mobile, with 17.4 million customers and a market share of 40%. It is a full service provider offering fixed voice, internet access, pay television and other entertainment services in addition to mobile.
Telstra’s Group Managing Director of Networks, explains why MATRIXX plays a crucial role in its Digital transformation:
Telstra: % of Digital Service Transactions
The foundational transformation has been dramatic, with Telstra nearly doubling its number of digital customer transactions in just 3 years.
Telstra’s real-time digital experience, powered by MATRIXX Digital Commerce, has converted detractors into promoters, growing revenue and boosting NPS. In fact, the program was so successful, Telstra became an investor in MATRIXX.
Telstra customers can purchase roaming and other services, on-demand from their self-care app.
Telstra customers enjoy a differentiated data experience that is simple, customer friendly and based on highly accurate balances.
Learn more about MATRIXX Digital Commerce Successes
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